| Stage | CRM | % of rev | NOW | % of rev | Gap · A − B |
|---|---|---|---|---|---|
| Revenue | $11.3B | 100.00% | $4.1B | 100.00% | CRM ×2.76 |
| Gross profit | $8.7B | 76.65% | $2.9B | 70.51% | CRM +6.1pp |
| Operating income | $2.3B | 20.55% | $385M | 9.38% | CRM +11.2pp |
| Pre-tax income | $4.6B | 40.12% | $370M | 9.01% | CRM +31.1pp |
| Net income | $3.5B | 31.08% | $277M | 6.75% | CRM +24.3pp |
| Stage | CRM | NOW | Gap · A − B |
|---|---|---|---|
| Revenue | $11.3B100.00% | $4.1B100.00% | CRM ×2.76 |
| Gross profit | 76.65%$8.7B | 70.51%$2.9B | CRM +6.1pp |
| Operating income | 20.55%$2.3B | 9.38%$385M | CRM +11.2pp |
| Pre-tax income | 40.12%$4.6B | 9.01%$370M | CRM +31.1pp |
| Net income |
| 31.08%$3.5B |
| 6.75%$277M |
| CRM +24.3pp |
CRM · DOCU 10-KMar 18 '26
“Our products and solutions seamlessly integrate with hundreds of other software applications, including Salesforce, Microsoft, SAP, Google, ServiceNow, and Workday.”
NOW · DOCU 10-KMar 18 '26
“Our products and solutions seamlessly integrate with hundreds of other software applications, including Salesforce, Microsoft, SAP, Google, ServiceNow, and Workday.”
CRM · RNG 10-KFeb 27 '26
“◦ Deep CRM integrations, including Salesforce, Zendesk, ServiceNow, HubSpot, Microsoft Dynamics, and others, ensuring customer interactions are context-aware and data-driven.”
NOW · RNG 10-KFeb 27 '26
“◦ Deep CRM integrations, including Salesforce, Zendesk, ServiceNow, HubSpot, Microsoft Dynamics, and others, ensuring customer interactions are context-aware and data-driven.”